Return Policy
Every Husk & Flame candle is handcrafted and inspected before dispatch. Please read our return policy carefully before placing your order.
All Sales Are Final
Due to the handcrafted and perishable nature of our products, we do not accept returns or offer refunds once an order has been placed and dispatched.
- •Orders cannot be cancelled once confirmed and dispatched.
- •Change of mind, incorrect fragrance selection, or personal preference are not valid reasons for a return.
- •We encourage you to read each product's fragrance notes carefully before ordering.
Damaged or Defective Products — Exception
If your candle arrives damaged due to transit mishandling or a manufacturing defect, we will replace it at no extra cost. This is the only exception to our no-return policy.
- •Report within 24 hours of delivery — claims raised after 24 hours will not be accepted.
- •Take a clear photograph of the damaged product and the outer packaging before opening fully.
- •Send the photos along with your order details via WhatsApp or the Contact Us form on our website.
- •Upon verification, a replacement will be dispatched within 7–10 business days.
- •Replacement is subject to product availability. A store credit may be offered if the product is out of stock.
What Qualifies as Damage
To ensure fair handling, the following are considered valid damage claims:
- •Cracked or broken coconut shell casing caused during transit.
- •Wax completely dislodged or spilled inside the packaging.
- •Wrong product delivered (different fragrance or item than ordered).
Minor cosmetic variations in the natural coconut shell (colour, texture, small marks) are not defects — they are a natural characteristic of handcrafted products.
How to Raise a Claim
To report a damaged product, please contact us within 24 hours of delivery through any of the following:
- •Contact Us form on our website with your order details and photos.
- •WhatsApp us directly on the number provided in your order confirmation message.
- •Include your full name, phone number, order date, and a description of the issue.